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Network updatePosted 2 min read

A Quick Check Before You Plug In

We’ve found damage on a small number of CCS charging connectors, mostly in the Midwest. Here’s what to look for and what we’re doing about it.

What’s affected
Some CCS connectors
A small number, mostly in the Midwest
Not affected
NACS connectors
No action needed
What you can do
Look before you plug in
It takes a few seconds
A CCS charging connector in good condition next to a damaged connector with cracked parts around the ground pin
The issue

What’s Happening

Damage can start when a vehicle’s charging port has a bent or misaligned pin. Plugging in can then damage the charging connector, and a damaged connector can affect the next vehicle that uses it.

Our response

What We’re Doing

  • Our field team is inspecting stations in the affected area. Damaged connectors are taken out of service right away and replaced.
  • Charger screens across our network now remind drivers to check before they plug in.
  • We’re working with our charger manufacturer on longer-term solutions.
Takes a few seconds

Before You Plug In

  • Check the connector

    Pins should be straight, with nothing cracked or broken.

  • Check your car’s charging port

    Straight pins, nothing cracked, broken or loose.

  • All clear? Plug in

    Charge as usual.

What to look for

Real examples from the field.

CCS connector in good condition with straight, centered pins
Good to go

Connector in good shape

Pins straight and centered, nothing cracked or broken.

Damaged CCS connector with a bent, off-center center pin
Don’t use

Damaged connector

Center pin bent and off-center.

Vehicle charging port with a bent pin
Don’t charge

Damaged car port

Pin bent out of line.

See damage?

If Something Doesn’t Look Right

Don’t plug in

Leave the connector in its holster.

Use the next available charger

Give that connector a quick look too.

Let us know

We’ll lock out the connector and get it replaced.

Driver support, 24/7
833-622-4743
Or email
hpc-support@mercedes-benz.com
Include the station, charger number and a photo if you can.

If your car’s charging port looks damaged, have it checked by your vehicle’s service center before charging again.

Common question

Can I Still Charge?

Yes. Connectors in good condition work normally, and most of our network is unaffected. A quick look before you plug in is all it takes.

 

Updates

  • Advisory posted. Charger screen reminders are live across the network.

Thanks for looking out with us.

The Mercedes-Benz High-Power Charging team